FAQs

Q. How do I order?

A. Browse through the products that you love, then click “Add to cart” and “Checkout”. Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy 🙂

Q. What payments do you accept?

A. We accept PayPal. Don’t have a PayPal account? No Worries. You can pay either with your Visa, Mastercard, Amex, and Discover in PayPal secure website. Click here to see how.

Q. Do you ship internationally?

A. Yes, we ship to most countries worldwide.

Q. How much does it cost for shipping?

A. Shipping cost varies depending on your location and shipping options. Standard insured shipping usually range from $4.95 – $8.95.
Also free shipping available on order over $30.

Q.How long does shipping usually take?

A. Please allow 1-2 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping, depending on your location.

Q. What Currency Is Displayed On The Website?

A. Our products are listed in US Dollar.

Q. What happens if I do not receive my order?

A. If you have not received your order after 30 days from payment, please contact us. We will trace your order and get back to you as soon as possible.

Q. What is your refund policy?

A. SaihatStore has a 30 day refund policy for all orders placed through SaihatStore.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused.

Q. I only received one item, where is the rest of my order?

A. There is nothing to worry about, the rest of your order is on the way! We ship every item individually so that even if some items aren’t available it won’t hold up the entire order and you will receive every item as fast as possible

Q. I entered the wrong address, how can I get this fixed?

A. Send us an email to contact@saihatstore.com ASAP so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue.

Q. My order status is completed but I don’t have my order?

A. This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!

 

For any questions contact us at: contact@saihatstore.com